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Front of House Team Member

2 months ago

Lebanon, Pennsylvania, United States Starstruck Farm Full time
Job Summary

As a key member of our front of house team at Starstruck Farm, you will be responsible for delivering exceptional customer service, creating a welcoming atmosphere, and ensuring a memorable dining experience for our guests.

Key Responsibilities
  • Guest Interaction and Service
    • Warmly greet guests upon arrival and guide them to their tables.
    • Present menus, answer questions about the menu and make recommendations.
    • Take food and beverage orders with a friendly and professional demeanor.
  • Seating Management and Atmosphere
    • Manage table assignments and seating flow to maximize comfort and restaurant efficiency.
    • Ensure the dining area is clean, organized, and well-maintained, contributing to a pleasant ambiance.
  • Order Coordination and Serving
    • Accurately enter orders into the point-of-sale system and coordinate with kitchen staff for timely preparation.
    • Serve meals and drinks to guests, ensuring accuracy and presentation standards are met.
  • Customer Experience Enhancement
    • Monitor guest satisfaction and address any issues to ensure a high-quality experience.
    • Provide information about specials, restaurant promotions, and events.
  • Payment and Feedback
    • Process bill payments and handle transactions efficiently.
    • Encourage guests to provide feedback on their experience.
  • Teamwork and Communication
    • Collaborate with other front of house staff and kitchen team to ensure seamless service.
    • Participate in briefings and team meetings to stay informed about menu changes and restaurant updates.
Qualifications
  • Experience in a front of house role in a restaurant or similar setting preferred.
  • Strong communication and interpersonal skills.
  • Ability to maintain a high energy level and handle a fast-paced environment.
Skills
  • A welcoming, customer-focused attitude.
  • Proficiency in handling reservations and seating software, if applicable.
  • Ability to multitask and manage time effectively.