Senior Client Experience Manager

4 weeks ago


Long Beach, California, United States Vaco Full time
Job Summary

Vaco is seeking a Senior Client Experience Manager to drive our client experience initiatives. This role will play a pivotal role in analyzing client feedback, coordinating the creation and distribution of surveys, developing training programs, managing digital reputation, and overseeing client-facing marketing materials.

Key Responsibilities
  • Client Experience Insights & Feedback (60%):
    • Collect and analyze client feedback to identify trends and areas for improvement.
    • Utilize data to provide actionable insights and recommendations to enhance client satisfaction.
  • Internal Staff Training (20%):
    • Develop and facilitate training programs aimed at improving onsite client and patient interactions.
    • Deliver in-person training sessions and gather feedback to continuously refine the curriculum.
    • Collaborate with internal stakeholders to ensure training aligns with client experience goals.
Requirements
  • Familiarize yourself with our client experience management platform and tools, including SurveyMonkey.
  • Understand current survey processes and feedback collection methods.
  • Begin to develop strategies based on data analysis to enhance client experience.
  • Prepare and deliver presentations to doctors and other stakeholders to communicate feedback and proposed improvements.
What We Offer

Vaco is committed to providing a dynamic and inclusive work environment. As a Senior Client Experience Manager, you will have the opportunity to work with a talented team and contribute to our mission of excellence.

This role is three days in office in Hollywood, and up to 50% travel. If you are passionate about client experience and eager to drive positive change, we encourage you to apply.



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