Senior Client Experience Manager
4 weeks ago
Vaco is seeking a Senior Client Experience Manager to drive our client experience initiatives. This role will play a pivotal role in analyzing client feedback, coordinating the creation and distribution of surveys, developing training programs, managing digital reputation, and overseeing client-facing marketing materials.
Key Responsibilities- Client Experience Insights & Feedback (60%):
- Collect and analyze client feedback to identify trends and areas for improvement.
- Utilize data to provide actionable insights and recommendations to enhance client satisfaction.
- Internal Staff Training (20%):
- Develop and facilitate training programs aimed at improving onsite client and patient interactions.
- Deliver in-person training sessions and gather feedback to continuously refine the curriculum.
- Collaborate with internal stakeholders to ensure training aligns with client experience goals.
- Familiarize yourself with our client experience management platform and tools, including SurveyMonkey.
- Understand current survey processes and feedback collection methods.
- Begin to develop strategies based on data analysis to enhance client experience.
- Prepare and deliver presentations to doctors and other stakeholders to communicate feedback and proposed improvements.
Vaco is committed to providing a dynamic and inclusive work environment. As a Senior Client Experience Manager, you will have the opportunity to work with a talented team and contribute to our mission of excellence.
This role is three days in office in Hollywood, and up to 50% travel. If you are passionate about client experience and eager to drive positive change, we encourage you to apply.
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