Client Advocate II Position

2 weeks ago

Minneapolis, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Job Title: Client Advocate II

Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a compassionate and self-motivated individual to serve as a Client Advocate II at our Higher Ground - Minneapolis location.

Job Summary:

This position will provide high-quality customer service to all persons by completing all applicable client requests. The Client Advocate II will be vigilant of the facilities safety and security by utilizing conflict resolution and de-escalation skills to defuse crisis situations as required.

Key Responsibilities:
  1. Provide high-quality customer service to all persons by completing all applicable client requests.
  2. Be vigilant of the facilities safety and security by utilizing conflict resolution and de-escalation skills to defuse crisis situations as required.
  3. Responsible for promptly and accurately collecting, entering, managing and reporting of client data into systems of record.
  4. Respond to and submit incident reports for all instances of chemical abuse, theft, threats and violations of program rules.
  5. Serve as a Mandated Reporter.
  6. Complete regular rounds checking all exits, fire doors, and safety equipment, as well as monitoring residents' activities in common areas to ensure safety and security.
  7. May drive van and/or administer breathalyzers, as required for program.
  8. Assist supervisor/manager with program development, facility operations, and other responsibilities.
  9. Assist with mentoring and position-specific training, as required.
Requirements:
  • Ability to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.
  • High school graduate or equivalent.
  • Ability to accurately enter data into computer system for reporting purposes.
  • Must be 21 years of age and successfully pass a criminal and a Department of Human Services background check, if required by program license.
  • Minimum of (1) one year of relevant experience.

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