Client Advocate II
2 weeks ago
Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a dedicated and compassionate individual to serve as a Client Advocate II at our Higher Ground - Minneapolis location.
Job Summary:This role involves providing high-quality customer service to clients, ensuring a safe and secure environment, and communicating effectively with staff. The ideal candidate will be able to work with low-income populations, including those experiencing homelessness, unstable housing, and/or mental illness.
Key Responsibilities:- Provide exceptional customer service to clients, addressing their needs and concerns in a timely and professional manner.
- Maintain a clean, safe, and secure environment for clients, including checking for prohibited items and de-escalating crisis situations as needed.
- Collect, enter, manage, and report client data accurately and efficiently.
- Respond to and submit incident reports for chemical abuse, theft, threats, and violations of program rules.
- Serve as a Mandated Reporter.
- Conduct regular rounds to ensure safety and security, including monitoring residents' activities in common areas.
- May drive a van and/or administer breathalyzers as required for the program.
- Assist with program development, facility operations, and other responsibilities as assigned.
- High school graduate or equivalent.
- Ability to work with low-income populations, including those experiencing homelessness, unstable housing, and/or mental illness.
- Minimum of one year of relevant experience.
- Must be 21 years of age and pass a criminal and Department of Human Services background check, if required by program license.
Catholic Charities is an equal opportunity employer.
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