Food and Beverage Server

2 weeks ago

Dallas, Texas, United States Harwood Hospitality Group Full time
Harwood Hospitality Group

Harwood Hospitality Group offers a unique experience through a diverse array of concepts in the Harwood District of Dallas. This hospitality group features catering services and a variety of culinary experiences, currently boasting 18 distinct concepts along with our luxury boutique property, Hotel Swexan, within the expansive Harwood District.

Our mission is to provide both our team members and our guests with an extraordinary experience. For our team, this means being part of a shared long-term vision that emphasizes creativity, passion, and style. For our guests, it means being transported to different cultures without leaving the comfort of their city. We fulfill our mission by delivering exceptional hospitality, outstanding service, and culinary excellence that creates lasting memories and fosters deep loyalty.

Docent Steak | Steakhouse & Lounge

Docent is an upscale Japanese steakhouse in Dallas, Texas, dedicated to highlighting the artistry of Harwood steaks, sushi, and a carefully selected wine list while immersing guests in the rich heritage of the Samurai through our museum-quality collection.

Position Overview

The Food and Beverage Server is tasked with the efficient and professional service of food and drinks, including alcoholic beverages and soft drinks, adhering to the standards and procedures outlined in the Harwood Hospitality Group training manual.

Key Responsibilities

Operational Duties
  • Support fellow servers in monitoring and coordinating daily operations within their section during each shift, ensuring all front-of-house standard operating procedures (including health and safety regulations) are followed meticulously.
  • Interact effectively with staff at all levels in a fast-paced environment, maintaining flexibility, proactivity, resourcefulness, and efficiency, while upholding a high level of professionalism and confidentiality.
  • Prepare beverages according to proper mixing ratios and serve them to guests in a courteous manner.
  • Deliver impeccable service to all guests, ensuring their needs and expectations are met to the highest standards.
  • Maintain the cleanliness and functionality of the unit, ensuring all equipment and utensils are in optimal working condition, and report any issues to the Restaurant Manager.
  • Warmly greet guests and provide a pleasant and comfortable dining experience.
  • Stay informed about bar inventory and mixed drink recipes.
  • Possess a solid understanding of food, wine, cocktails, and beers.
  • Communicate effectively with the restaurant manager, servers, and host/hostess to ensure a seamless guest experience.
  • Engage guests with a friendly greeting and take drink orders in accordance with established service standards.
  • Mix ingredients such as liquor, soda, water, sugar, and bitters to create cocktails and other beverages.
  • Inspect food before serving to ensure it meets appearance, temperature, and portion standards.
  • Adhere to food and beverage standards and procedures as outlined in the training manual.
  • Complete requisitions, par, and supply lists as needed.
  • Comply fully with state liquor laws.
  • Perform all duties safely and monitor the actions of others.
  • Exhibit a pleasant, hospitable demeanor and attentiveness to guests at all times.
  • Be knowledgeable about company information to assist guests effectively.
  • Relay any guest feedback or complaints to the Manager promptly.
  • Maintain cleanliness and organization of the bar area before, during, and after shifts.
  • Ensure accurate documentation and reconciliation of transactions.
  • Keep coolers and side stations clean and stocked daily.
  • Accurately enter orders into the computer system and process payments, minimizing waste and maintaining cost controls.
  • Ensure that recipe cards, production schedules, and plating guides are current and accessible.
  • Reconcile cash and checks from servers and guests.
  • Manage bar costs through precise measurement of products.
  • Follow cash handling procedures as per company policy.
  • Be accountable for an assigned cash bank.
  • Collect payments for food and beverages served.
Physical Requirements
  • The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
  • Ability to bend, stoop, reach, and lift up to 50 lbs.
  • Ability to stand for extended periods.
Sanitation and Equipment Maintenance
  • Ensure compliance with state sanitation and health regulations as well as company requirements.
  • Maintain proper storage procedures as dictated by health department and restaurant standards.
  • Instruct staff on the correct usage and care of all kitchen machinery, emphasizing safety.
Meetings and Communication
  • Be available for mandatory restaurant meetings or training sessions.
  • Report any significant product defects or guest issues immediately and take necessary corrective actions.
  • Facilitate smooth communication with all direct reports and other restaurant managers/supervisors.
  • Stay updated on trends within the restaurant industry.
Professional Conduct
  • Maintain a neat appearance and adhere to grooming standards, behaving and communicating according to company excellence standards.
  • Treat all associates with respect and consideration, regardless of their position or tasks.
Required Qualifications
  • Minimum of 3 years of experience in a similar role.
  • Experience in high-volume, luxury, or steakhouse environments is essential.
  • Certification in TABC and Food Handling is required.
  • Ability to remain on your feet for extended periods.

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