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Food and Beverage Server

2 months ago

Dallas, Texas, United States Harwood Hospitality Group Full time
Harwood Hospitality Group

Harwood Hospitality Group offers a unique experience through an expanding array of concepts in the Harwood District of Dallas. This hospitality group features catering services and a diverse range of culinary experiences, currently encompassing 18 concepts along with our luxury boutique property, Hotel Swexan. Our mission is to provide both our associates and guests with an opportunity to escape the ordinary. For our associates, this involves being part of a long-term vision driven by creativity, passion, and style. We aim to transport guests to various parts of the world while they enjoy the comforts of their own city. We achieve this by delivering unparalleled hospitality, exceptional service, and culinary excellence that creates lasting memories and fosters deep loyalty.

Docent Steak | Steakhouse & Lounge

Docent is a premier Japanese steakhouse in Dallas, Texas, dedicated to highlighting the expertise of Harwood steaks, sushi, and a meticulously curated wine selection, all while immersing guests in the rich heritage of the Samurai through our museum-quality collection.

Position Overview

The Food and Beverage Server is accountable for the efficient and professional service of food and beverages, including alcoholic and non-alcoholic drinks, in accordance with the standards and procedures outlined in the Harwood Hospitality Group training manual.

Key Responsibilities
  • Support fellow servers in monitoring and coordinating daily operations of the assigned section during each shift, ensuring adherence to all FOH SOPs (including HACCP).
  • Interact effectively with staff at all levels in a fast-paced environment, demonstrating flexibility, proactivity, resourcefulness, and professionalism.
  • Prepare and serve drinks following proper mix ratios and deliver them to guests in a courteous manner.
  • Ensure impeccable service is provided to all guests, fulfilling their needs and expectations to the highest standards.
  • Maintain the unit in excellent condition, ensuring all equipment, materials, and utensils are functional and well-maintained.
  • Warmly greet guests and provide a pleasant and comfortable dining experience.
  • Stay informed about bar inventory and mixed drink recipes.
  • Possess a solid understanding of food, wine, cocktails, and beers.
  • Communicate effectively with the restaurant manager, servers, and host/hostess to enhance the guest experience.
  • Engage guests with a friendly greeting and take drink orders in line with HHG bar service standards.
  • Mix ingredients for cocktails and other beverages accurately.
  • Inspect food before serving to ensure correct appearance, temperature, and portion sizes.
  • Adhere to HHG food and beverage standards and procedures as per the training manual.
  • Complete requisitions, par, and supply lists as required.
  • Comply fully with state liquor laws.
  • Perform all duties safely and monitor the actions of others.
  • Maintain a pleasant, hospitable demeanor and remain attentive to guests at all times.
  • Be knowledgeable about HHG information to assist guests effectively.
  • Report any guest complaints or comments to the Manager.
  • Ensure cleanliness and maintenance of the bar area before, during, and after shifts.
  • Accurately reconcile documentation as required.
  • Ensure that all coolers and side stations are cleaned and stocked daily.
  • Accurately enter orders into the computer system and collect payments, minimizing waste and maintaining cost controls.
  • Ensure that recipe cards, production schedules, and plating guides are current and displayed.
  • Reconcile money and checks from servers and guests.
  • Maintain profitable bar costs through accurate product measurement.
  • Follow proper cash-out procedures for servers.
  • Process orders through a computer terminal.
  • Conduct physical inventory of specified food items daily.
  • Ensure menu items are prepared according to recipes.
  • Verify that all food and drinks are rung up correctly.
  • Follow proper procedures for ringing guest checks and cash collection.
  • Adhere to cash handling responsibilities as dictated by HHG policy.
  • Be fully responsible and accountable for an issued bank.
  • Collect payments for food and beverages served.
Physical Requirements
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Able to bend, stoop, reach, and lift up to 50 lbs.
  • Able to stand for extended periods.
Sanitation and Equipment
  • Ensure compliance with state sanitation and health regulations as well as HHG requirements.
  • Maintain proper storage procedures as specified by health department and restaurant standards.
  • Instruct staff on the correct usage and care of all kitchen machinery, emphasizing safety.
Meetings & Communication
  • Be available for mandatory restaurant meetings or training sessions.
  • Report any major product defects or guest issues immediately and take necessary corrective actions.
  • Ensure smooth communication with all direct reports and other restaurant managers/supervisors.
  • Stay updated on trends in the restaurant industry.
Professional Conduct
  • Maintain a neat appearance and grooming, consistently behaving and communicating according to HHG standards of excellence.
  • Treat all associates with respect and consideration, regardless of their position or tasks.
Qualifications
  • Minimum of 3 years of experience required.
  • Experience in high-volume, luxury, or steakhouse environments is essential.
  • TABC and Food Handlers certification is required.
  • Ability to remain on your feet for extended periods is necessary.