Client Experience Coordinator
3 weeks ago
We are seeking a Client Experience Coordinator to join our team at Ogburnstation Meat Market. As a key member of our customer service team, you will be responsible for delivering exceptional experiences to our customers through proactive communication, issue resolution, and sales opportunities. Key responsibilities include responding to customer inquiries, resolving issues, and selling products and services.
About the Role
• Develop strong relationships with customers through excellent communication and interpersonal skills, ensuring high levels of satisfaction and loyalty.
• Respond to high volumes of inbound calls and emails from customers, providing timely and effective solutions to their queries and concerns.
• Meet or exceed personal and team sales targets by proactively selling products and services to customers.
• Stay up-to-date with product knowledge, company policies, and industry trends through ongoing training and development programs.
Requirements:
• High school diploma or equivalent required; previous experience in customer-facing roles preferred.
• Excellent verbal and written communication skills, with the ability to work effectively with diverse customers and stakeholders.
• Strong active listening skills, with the ability to empathize with customers and resolve issues promptly.
• Ability to work well under pressure, prioritize tasks, and manage time effectively in a fast-paced environment.
What We Offer:
• Competitive salary: $55,000 - $65,000 per year, depending on experience.
• Paid time off and flexible scheduling options to support work-life balance.
• Opportunities for career growth and professional development through ongoing training and mentorship.
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