Security Client Lead

3 days ago

ValdeReuil, Normandie, United States Allied Universal® Full time
Job Overview

Allied Universal, a leading security and facility services company in North America, is seeking a Client Manager to lead a business segment in a designated region. This role offers an exciting opportunity to enhance client experiences, build long-term meaningful relationships, and engage with employees delivering our services in the field.

About the Job

The primary responsibility of the Client Manager is to meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support success in this role, we provide a comprehensive management onboarding course designed to offer best practices, tools, and guidance.

Key Responsibilities:

  • Set direction, tone, and client-specific plans for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
  • Foster a culture of hiring, development, and retention of suitable security officers and Operations Managers and Field Supervisors overseeing remote managed businesses
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering
  • Coordinate day-to-day team efforts of Operations Managers and other assigned personnel to ensure quality and cost-effective service delivery
  • Manage service delivery through subordinate teams and fill in for the Branch Manager/Director of Operations in their absence or as requested
  • Work with assigned personnel to meet contractually scheduled hours with minimal unbilled overtime
  • Counsel, coach, and develop assigned personnel to assist with their advancement/promotability
  • Capably utilize WinTeam for scheduling and billing, producing reports requiring interpretation and action for effective business management
  • Enforce Allied Universal policies as outlined by handbooks and executive memos
  • Liaise between Allied Universal and customers to foster customer intimacy, including travel to/from face-to-face meetings
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely reports manually and through automated methods
  • Maintain regular attendance to avoid unpredictable late arrivals and chronic tardiness
  • Perform other related duties and responsibilities as assigned or required

Salary Information: $58,000 per year

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