Customer Relations Specialist P/T
1 week ago
This is an entry-level position in the Office Assistant series, responsible for performing a variety of clerical and office support tasks in a typical office setting. The incumbent will provide excellent customer service, respond to telephone inquiries, perform data entry, maintain accurate records and files, and assist with front desk reception duties.
Key Responsibilities- Answering telephones and providing information related to department and/or city policies and procedures
- Accepting payments, receiving cash, and making change
- Interacting courteously and tactfully with managers, co-workers, customers, and vendors
- Typing, proofreading, and processing various documents using word processing equipment
- Maintaining alphabetical, index, and cross-reference files
- Sorting and filing documents and records
- Assisting with photocopying, assembling materials, and simple clerical work
To be successful in this role, you must have:
- Good knowledge of office practices and procedures, including filing and basic record keeping
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to establish and maintain effective working relationships with those contacted in the course of work
- Ability to organize and maintain accurate records and files
- High School Diploma or General Education Degree (GED) supplemented by one (1) year of general clerical/customer service experience
The City of Sunny Isles Beach offers a comprehensive benefits package, including health insurance, dental and vision insurance, life insurance, long-term disability insurance, accidental death and dismemberment insurance, workers' compensation, and a cafeteria plan. Additionally, employees are automatically enrolled in one of two retirement plans: the Florida Retirement System (FRS) or the ICMA-RC plan.
CompensationThe estimated salary range for this position is $40,000 - $60,000 per year, based on the location and requirements of the job.
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