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Front Desk Hospitality Associate

3 weeks ago

Cleveland, Ohio, United States 6H Management LLC Full time
Compensation: $35,000 per year

This role is an exciting opportunity to join our hotel team as a Front Desk Agent. As a key member of our front office staff, you will be responsible for providing exceptional guest service, managing reservations, and ensuring seamless check-in and check-out experiences for our guests.

Job Responsibilities:
- Greet guests warmly and make each feel important by providing personalized attention and care
- Maintain a clean and organized workspace, ensuring a warm and inviting atmosphere for guests
- View reservations after arrival and create guest profiles to enhance their experience
- Check guests in and out efficiently, handling any issues or concerns with professionalism and poise
- Handle phone calls and respond to guest inquiries in a timely and courteous manner

Requirements:
- High school diploma or equivalent required
- 6+ months of hospitality, customer service, or retail experience preferred
- Proficiency in computer systems and software applications
- Excellent communication and interpersonal skills
- Ability to work autonomously and prioritize tasks effectively

About Us:
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We strive to create environments that foster social impact and empower our people and communities.