Hardware Repair Operations Manager

5 days ago

Hayward, California, United States Skydio Full time
About the Role

Skydio is a leading US drone company and a world leader in autonomous flight technology. We're seeking a skilled Production Repair Supervisor to oversee our in-house customer repair and testing teams. This is a people leadership position that emphasizes the ability to foster teamwork and accountability in a fast-paced, high-quality environment.

Key Responsibilities
  • Balance capacity against demand plan to ensure production goals and KPIs are being met
  • Staff and directly manage assembly associates and technicians
  • Ensure approved processes are followed (SOPs, Quality, Test, Defect Reporting and Tracking)
  • Receive, document, and evaluate customer returns in the appropriate systems
  • Foster a positive learning and problem-solving environment
  • Escalate issues to quality, supply, hardware, and software design teams as required
  • Manage in-line rework and RMA repairs
Requirements
  • Experience directly managing operators/associates
  • Familiarity with domestic and international shipping requirements
  • Experience setting up and running a customer repair program
  • Familiarity with electromechanical assembly and digital testing platforms
  • Comfortable using a variety of software solutions (Jira, NetSuite, Slack, Google Docs, Quickbase, etc.) for work orders, production control, inventory management, and communication
  • Highly organized with great communication skills
  • Ability to lead short-term and longer-term projects simultaneously
  • Attention to detail, focused on quality and efficiency over quantity
  • Drive continuous improvement and build flexible and sustainable solutions that work for Repair but also serve other teams
What We Offer

At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles.

The annual base salary range for this position is $93,000 - $126,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success.

*Compensation for certain positions may vary based on the candidate's location.

We are an equal opportunity employer and welcome applications from diverse candidates. We do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

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