Automotive Service Manager

3 days ago

Cumberland, Wisconsin, United States Don Johnson Auto Group Full time
Unlock Your Potential as an Automotive Service Manager

At Don Johnson Auto Group, we're committed to delivering exceptional service to our guests. As an Automotive Service Manager, you'll play a vital role in leading our service team to achieve outstanding results.

Key Responsibilities:
  • Strategic Planning: Set ambitious goals and objectives for our service department, ensuring we meet and exceed them.
  • Team Leadership: Hire, train, and inspire a top-notch team, fostering a culture of excellence through regular performance reviews and constructive feedback.
  • Compliance & Reporting: Stay on top of required reporting systems and manufacturer guidelines, ensuring we're always compliant and informed.
  • Productivity Oversight: Monitor daily technician productivity and manage payroll records to maximize efficiency.
  • Quality Control: Review all repair orders for accuracy and adherence to expectations before warranty submissions.
  • Guest Relations: Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service.
  • Service Excellence: Guarantee the highest quality of service repairs to eliminate comebacks and enhance guest satisfaction.
  • Facility Maintenance: Keep the work and waiting areas pristine, making our dealership a welcoming place for everyone.
  • Industry Liaison: Act as the primary contact for factory representatives, ensuring a productive partnership.
  • Tool Management: Manage special tools inventory carefully, ensuring they're always ready and available.
Requirements:
  • Experience and Education: Minimum of 5 years in automotive service management. Bachelor's degree in Business, Automotive Technology, or related field preferred.
  • Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures. Proficiency with diagnostic tools and service equipment.
  • Leadership and Management: Strong leadership skills with experience managing a team of technicians and service advisors. Ability to develop and implement effective training programs.
  • Guest Service: Commitment to delivering exceptional guest service. Ability to handle guest concerns and resolve issues promptly.
  • Financial Acumen: Proficient in budgeting, financial analysis, and cost control. Experience with inventory management and parts ordering.
  • Communication Skills: Excellent verbal and written communication skills. Ability to effectively present information to various stakeholders.
  • Technical Proficiency: Familiarity with dealership management systems and service scheduling software. Competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and address technical and operational issues efficiently.
  • Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards. Ability to ensure all service practices adhere to legal requirements.
  • Personal Attributes: High level of integrity and professional ethics. Strong organizational skills and attention to detail.

At Don Johnson Auto Group, we're committed to creating a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future. If you're a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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