Service Department Director
1 week ago
As a Service Department Director at Don Johnson Auto Group, you will be responsible for leading a team of experienced technicians and service advisors to deliver exceptional customer service and maintain a high level of operational efficiency.
Key Responsibilities- Strategic Planning: Develop and implement business strategies to drive revenue growth, improve customer satisfaction, and increase market share.
- Team Leadership: Hire, train, and develop a high-performing team of technicians and service advisors, providing coaching and feedback to ensure excellent customer service and technical expertise.
- Compliance and Reporting: Ensure compliance with all regulatory requirements, manufacturer guidelines, and dealership policies, maintaining accurate records and reports.
- Productivity Oversight: Monitor and analyze daily technician productivity, managing payroll records and optimizing workflow to maximize efficiency.
- Quality Control: Conduct regular quality control checks to ensure accuracy and adherence to expectations in all repair orders, minimizing comebacks and enhancing customer satisfaction.
- Guest Relations: Foster strong relationships with customers, encouraging repeat business and referrals through exceptional service and personalized attention.
- Service Excellence: Guarantee the highest quality of service repairs, eliminating comebacks and ensuring customer satisfaction.
- Facility Maintenance: Maintain a clean and welcoming work environment, ensuring the service department is well-organized and efficient.
- Industry Liaison: Serve as the primary contact for factory representatives, ensuring a productive partnership and staying up-to-date on industry developments.
- Tool Management: Manage special tools inventory carefully, ensuring they are always ready and available for use.
- Experience and Education: Minimum of 5 years in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or a related field.
- Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
- Leadership and Management: Strong leadership skills, with experience managing a team of technicians and service advisors, and the ability to develop and implement effective training programs.
- Guest Service: Commitment to delivering exceptional customer service, with the ability to handle customer concerns and resolve issues promptly.
- Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience in inventory management and parts ordering.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information to various stakeholders.
- Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and address technical and operational issues efficiently.
- Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with the ability to ensure all service practices adhere to legal requirements.
- Personal Attributes: High level of integrity and professional ethics, with strong organizational skills and attention to detail.
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Service Department Director
1 day ago
Cumberland, Wisconsin, United States Don Johnson Auto Group Full timeJob SummaryWe are seeking a highly skilled and experienced Service Department Director to join our team at Don Johnson Auto Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer satisfaction, and driving business growth.Key ResponsibilitiesStrategic...
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Service Department Director
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Cumberland, Wisconsin, United States Don Johnson Motors Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Department Director to join our team at Don Johnson Motors Inc. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer satisfaction, and driving business growth.Key...
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