Service Department Director

1 week ago


Cumberland, Wisconsin, United States Don Johnson Auto Group Full time
Service Department Director

As a Service Department Director at Don Johnson Auto Group, you will be responsible for leading a team of experienced technicians and service advisors to deliver exceptional customer service and maintain a high level of operational efficiency.

Key Responsibilities
  • Strategic Planning: Develop and implement business strategies to drive revenue growth, improve customer satisfaction, and increase market share.
  • Team Leadership: Hire, train, and develop a high-performing team of technicians and service advisors, providing coaching and feedback to ensure excellent customer service and technical expertise.
  • Compliance and Reporting: Ensure compliance with all regulatory requirements, manufacturer guidelines, and dealership policies, maintaining accurate records and reports.
  • Productivity Oversight: Monitor and analyze daily technician productivity, managing payroll records and optimizing workflow to maximize efficiency.
  • Quality Control: Conduct regular quality control checks to ensure accuracy and adherence to expectations in all repair orders, minimizing comebacks and enhancing customer satisfaction.
  • Guest Relations: Foster strong relationships with customers, encouraging repeat business and referrals through exceptional service and personalized attention.
  • Service Excellence: Guarantee the highest quality of service repairs, eliminating comebacks and ensuring customer satisfaction.
  • Facility Maintenance: Maintain a clean and welcoming work environment, ensuring the service department is well-organized and efficient.
  • Industry Liaison: Serve as the primary contact for factory representatives, ensuring a productive partnership and staying up-to-date on industry developments.
  • Tool Management: Manage special tools inventory carefully, ensuring they are always ready and available for use.
Requirements
  • Experience and Education: Minimum of 5 years in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or a related field.
  • Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
  • Leadership and Management: Strong leadership skills, with experience managing a team of technicians and service advisors, and the ability to develop and implement effective training programs.
  • Guest Service: Commitment to delivering exceptional customer service, with the ability to handle customer concerns and resolve issues promptly.
  • Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience in inventory management and parts ordering.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information to various stakeholders.
  • Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and address technical and operational issues efficiently.
  • Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with the ability to ensure all service practices adhere to legal requirements.
  • Personal Attributes: High level of integrity and professional ethics, with strong organizational skills and attention to detail.


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