Service Department Director

4 weeks ago

Washington, United States Absco Solutions Full time
About the Role

Absco Solutions, a leading provider of facility vulnerability expertise, is seeking a highly skilled Service Department Director to oversee the performance and accountability of our Service Department. As a key member of our team, you will provide strategic leadership and management to field operations, ensuring seamless communication between departments and stakeholders.

Key Responsibilities
  • Project Management: Collaborate with the Operations team to develop and implement project management processes, ensuring timely completion of projects and effective resource allocation.
  • Service Scope Management: Manage service scopes, approval, timeline, and changes for the duration of service projects, ensuring alignment with company goals and customer expectations.
  • Communication and Collaboration: Facilitate communication between internal and external teams, including sales, administration, design, and customers, to ensure effective implementation and completion of service projects.
  • Performance Tracking: Monitor and track the performance of assigned initiatives and personnel, providing regular feedback and coaching to ensure continuous improvement.
  • Operations Budget Management: Manage the Service operations budget, coordinating project items for sub-contractors, per-diem, materials, and labor.
  • Strategic Planning: Participate in strategic planning meetings, providing input on corporate strategy affecting the Service Department, P&Ls, profitability, and other relevant topics.
  • Quality Assurance: Ensure that work completed meets manufacturer requirements, code requirements, product limitations, and customer needs.
  • Customer Relations: Support customer relations, responding promptly to customer inquiries to resolve planning and operational issues.
  • Central Station Monitoring: Oversee all central station monitoring and UL2050 accounts.
Requirements
  • Experience: Three or more years of experience in low voltage electrical, with one or more years of Service or Project Management experience.
  • Education: High School diploma/GED required.
  • Skills: Budgeting and business analysis experience, with the ability to provide reporting and financial presentations. Possess a valid driver's license and clean driving record, pursuant to Absco Solutions' driver insurability requirements. Ability to pass background checks.
  • Certifications: Current or former EL06 and/or NICET II certification preferred. Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred.
What We Offer
  • Competitive Compensation: Competitive compensation commensurate with experience and skill-level, with a range of $95-110K per year.
  • Comprehensive Benefits: Comprehensive benefits package, including medical, dental, vision, LTD, Life, and company matching retirement plan.
  • Company-sponsored Training: Company-sponsored training and certifications, including NICET, L&I, CEU, and factory training.
  • Equipment and Resources: Company-provided laptop and phone, with a vehicle provided depending on business needs.

Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.

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