Luxury Design Center Manager

3 days ago


Kohler, Wisconsin, United States KOHLER Full time
Job Overview

We are seeking a highly skilled Luxury Design Center Manager to lead our team in delivering exceptional customer experiences at the Kohler Design Center. As a key member of our organization, you will be responsible for business and financial planning, brand stewardship, staff management, and operational oversight.

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of the Kohler Design Center. You will have the chance to develop and implement strategies that enhance the customer experience, drive revenue growth, and maintain a strong brand presence.

Key Responsibilities
  • Customer Experience: Create an elevated brand experience for all stakeholders interacting with the Kohler Design Center. Act as a brand representative, conduct VIP tours, and oversee factory tours.
  • Team & Business Leadership: Manage a team, including onboarding, career development, scheduling, and performance management. Set product specification targets, develop marketing-communications plans, and drive revenue through special events programs.
  • Retail Operations: Develop capital and expense budgets, manage POs, process invoices, and lead multi-million-dollar community sales events. Manage custodial vendor relationships, track metrics, and develop SOPs and policies.
Requirements
  • Astute business manager with a focus on customer experience.
  • Proven leadership skills.
  • Exceptional organizational and decision-making skills.
  • Strong people-development skills.
  • Sound metrics and budget management skills.
  • Excellent communication skills.
What We Offer

We offer a competitive total rewards package, access to career growth opportunities, a diverse and inclusive workplace, and a culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.



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