Customer Service Representative

1 week ago


Kohler, Wisconsin, United States Kohler Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team as a Plumbing Support Expert. This is an exciting opportunity to provide world-class support to customers while working from the comfort of your own home.

Key Responsibilities
  • Answer inbound customer inquiries via phone calls, diagnosing products and taking appropriate action.
  • Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and trade professionals.
  • Walk customers and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
  • Utilize technical proficiency to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and the kohler.com website.
Requirements
  • A high school diploma or GED is required, with a 2-4 year degree preferred.
  • 1+ years of customer service experience is desired, with previous computer experience necessary for success in this position.
  • Experience in a call center environment is preferred.
  • The ability to work independently, with minimal supervision, is essential.
What We Offer
  • An estimated salary of $17.50-$18.50 per hour, depending on experience.
  • A competitive benefits package, including medical, dental, vision, and 401(k).
  • The opportunity to work from home, with equipment provided.


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