Account Manager

7 days ago


Charlottesville, Virginia, United States WorldStrides Full time

Job Summary

We are seeking a highly motivated and experienced Account Manager to join our team at WorldStrides. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our university partners, delivering outstanding customer service, and driving revenue growth through effective program management.

Key Responsibilities

  • Develop and Execute Client Strategies
    • Build and maintain strong relationships with university partners to understand their program needs and preferences.
    • Develop and execute customized client strategies to drive revenue growth and meet client objectives.
  • Program Management
    • Manage the development and delivery of educational travel programs for university partners.
    • Collaborate with internal teams to ensure seamless program execution and meet client expectations.
  • Customer Service and Communication
    • Provide exceptional customer service to university partners, responding to inquiries and resolving issues in a timely and professional manner.
    • Communicate effectively with internal teams and external partners to ensure clear understanding of client needs and program requirements.
  • Business Development and Growth
    • Identify opportunities for business growth and develop strategies to drive revenue expansion.
    • Collaborate with internal teams to develop and execute business development plans.

Requirements

  • 2+ years of experience in customer service, account management, or a related field.
  • Proven track record of delivering exceptional customer service and driving revenue growth.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with university partners.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Highly organized and detail-oriented, with excellent time management and follow-up skills.
  • Ability to travel domestically and internationally, with a valid passport.

Preferred Qualifications

  • BA/BS degree in a related field.
  • Study abroad or international travel experience.
  • Project management experience.

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