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Residential Support Specialist

2 months ago


Joliet, Illinois, United States Catholic Charities, Diocese of Joliet Full time
Job Overview

Are you passionate about making a meaningful impact in the lives of others? At Catholic Charities, Diocese of Joliet, we are dedicated to fostering positive change and ensuring that every individual is treated with the utmost dignity and respect.

We offer a rewarding career opportunity that features competitive compensation and exceptional benefits.


Key Responsibilities

The Case Worker will:

  1. Collaborate as part of the Community Services Division team.
  2. Engage in outreach efforts to identify candidates for Permanent Supportive Housing (PSH) and provide ongoing support to current residents.
  3. Coordinate essential services and meals for participants, including conducting intake assessments and crisis intervention in emergency situations.
  4. Assist the Case Manager in facilitating comprehensive case management activities.
Core Duties

The role includes the following essential functions:

  1. Ensure the safety and security of staff, participants, and volunteers through regular monitoring and compliance with safety protocols.
  2. Stay informed about emergency procedures related to building safety and client emergencies, ensuring a prompt response to crises.
  3. Conduct screenings, assessments, and crisis interventions, providing referrals to appropriate services such as hospitals or crisis lines.
  4. Effectively communicate organizational policies and regulations to participants, ensuring adherence to established procedures.
  5. Register participants and volunteers while maintaining accurate statistical records and documentation.
  6. Track statistical data diligently on a daily basis.
  7. Support volunteers by providing meals, hospitality, and assistance with program activities.
  8. Facilitate relocation assistance for clients as necessary.
  9. Manage incoming calls and document them in the designated system, offering referrals when appropriate.
  10. Accurately enter documentation into the management information system.
  11. Be prepared to work in various shelter programs as assigned.
  12. Maintain positive relationships with community professionals.
  13. Complete daily filing of discharged residential files as required.
  14. Assist with the discharge process for residential clients as directed.
  15. Adhere to all agency policies and procedures as well as those specific to the organization.
Qualifications

To be considered for this position, candidates should possess:

  1. A high school diploma or equivalent; a Bachelor's degree in a relevant field is preferred.
  2. A minimum of one year of experience in social work, crisis intervention, or counseling is advantageous.
  3. Must be at least 21 years of age.
  4. Proven ability to work effectively with individuals and families in crisis.
  5. Experience working with diverse populations.
  6. Strong interpersonal skills and the ability to engage with individuals in a compassionate, non-judgmental manner.
  7. Proficiency in Microsoft Office applications, including Outlook, Word, and Teams.
  8. Excellent verbal and written communication skills, with fluency in English.
  9. Successful completion of background checks and health screenings.
  10. A valid driver's license and reliable transportation.