IT Support Specialist

4 weeks ago


Joliet, Illinois, United States Prime Healthcare Full time
Job Summary

The IT Technician role at Prime Healthcare is a critical position that requires a strong technical background and excellent customer service skills. As an IT Technician, you will be responsible for providing technical support and maintenance for desktop computing systems, troubleshooting hardware and software issues, and ensuring the availability and functionality of end-user devices.

Key Responsibilities

• Troubleshoot hardware and software issues to ensure minimal downtime and optimal system performance
• Provide technical support and maintenance for desktop computing systems, including installation, configuration, and troubleshooting
• Ensure the availability and functionality of end-user devices, including desktops, laptops, and mobile devices
• Deliver excellent customer service to staff and clinicians, responding to technical inquiries and resolving issues in a timely and professional manner

Requirements

• Associate's degree in Information Technology, Computer Science, or related field
• Relevant certifications, such as CompTIA A+ or Network+
• Proven experience in IT support or a similar role, preferably in a healthcare environment
• Strong knowledge of computer hardware, software, and networking concepts
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience with hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment

What We Offer

Prime Healthcare offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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