Assistant Property Manager

4 weeks ago

San Antonio, Texas, United States The Lynd Company Full time
Job Summary

The Assistant Property Manager is a key member of our team at The Lynd Company, responsible for assisting the Property Manager in various aspects of property management. This role requires a strong focus on customer service, sales, and operational goals.

Key Responsibilities

• In the absence of the Property Manager, the Assistant Property Manager will oversee the office and be responsible for all funds pertaining to the property, ensuring daily bank deposits are made.

• Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.

• Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.

• Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.

• Negotiates new leases and renewals per specifications of the property owner and Property Manager, maintaining resident files and ensuring timely move-in for new residents.

• Displays a friendly and courteous attitude towards residents, clients, and guests, maintaining and promoting a positive attitude with other employees and contributing as a team player.

• Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget, and returns after-hour calls as required.

• Collects rent from residents and posts into RealPage OneSite.

• Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.

• Contacts delinquent residents and communicates late notices and eviction notices, adhering to company policies and procedures if rent is not received within a specified period.

• Distributes renewal notices to current residents.

• Assists with resolving resident issues and complaints.

• Assists with planning and attends social and other community events for residents.

• Ensures adherence to policies and safety rules, complies with policies for reporting incidents, and completes paperwork and follows processes for households with rental assistance vouchers when applicable.

• Processes purchase orders and invoices and sends them to accounting.

• Displays a friendly and courteous attitude with other employees, never confronting a supervisor or other employee in front of residents.

• Performs other job duties as assigned by the Property Manager or operations to meet the needs of the business.

Requirements

• High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in the customer service industry, sales/marketing, or an equivalent combination of education and experience.

• Experience in customer service, sales, and/or leasing required.

Equal Employment Opportunity

The Lynd Company is an equal opportunity employer and does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

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