Senior Associate, Market Operations Specialist

4 weeks ago


Tysons Corner, Virginia, United States Nodal Exchange Full time
Job OverviewNodal Exchange, a leading derivatives exchange, is seeking a highly motivated Senior Associate to join its Market Operations and Customer Service team. This role will be responsible for owning operational processes, mentoring junior associates, and providing exceptional customer service.

Key Responsibilities
  • Develop and implement process improvements to enhance operational efficiency
  • Mentor and train junior associates to ensure knowledge transfer and skill development
  • Monitor live operational production environments with attention to detail and identify areas for improvement
  • Guide trading participants and clearing members through the onboarding process
  • Provide real-time market surveillance and monitor all trades that come into the exchange
  • Engage with clients to understand their operational needs and provide support
  • Collaborate with independent systems vendors to support new products and functionalities
  • Develop subject matter expertise to effectively partner with clients and internal departments
  • Support daily, weekly, and monthly operational tasks
  • Provide exceptional customer service through phone and email interactions
  • Stay up-to-date with the latest technology and innovations in the commodity space
  • Work in rotating shifts to provide 24/7 coverage and participate in on-call rotations

Requirements
  • Bachelor's degree or higher in Business Administration or a STEM discipline
  • 2-5 years of experience in a customer-facing role, preferably in financial services
  • Strong communication and organizational skills
  • Ability to diagnose technical and non-technical issues in real-time
  • Proficiency in MS Office
  • Experience with options and futures products is a plus, but not required
  • Programming skills such as SQL, Python, or R are a plus, but not required

BenefitsNodal Exchange offers a competitive salary range of $80,000 - $110,000 per year, plus a wide range of benefits and perks for full-time employees. The company is an E-verify participant and does not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, physical or mental health, hairstyle, or any other characteristic protected by federal, state or local law.
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