Guest Services Manager Lead

4 days ago

Tampa, Florida, United States Evolution Parking & Guest Services Full time
Job Title

Guest Services Manager Lead

About the Role

We are seeking an experienced Guest Services Manager Lead to oversee and coordinate all activities related to Valet operations. The successful candidate will be responsible for providing excellent customer service, ensuring a friendly environment, and approaching each guest in a professional manner.

Key Responsibilities:

  • Ensure each guest receives outstanding service by greeting and thanking them in a timely manner.
  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager perform the 'Daily Huddle' during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
  • Prepare schedules and compile payroll data as requested by Guest Services Manager.
  • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
  • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.

Requirements

  • Bachelor's Degree or equivalent experience required.
  • 2+ years of management experience in a similar role.
  • Experience with HRIS platforms, such as ADP.
  • Valid US Driver's License.
  • Excellent customer service and communication skills.

Estimated Salary:$60,000 - $80,000 per year, depending on experience.

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