Healthcare Navigator

3 weeks ago


Santa Fe, New Mexico, United States CHRISTUS Health Full time
Job Summary

As a Patient Care Coordinator at CHRISTUS Health, you will play a vital role in enhancing physician efficiency and improving patient experience. This position requires strong communication and organizational skills, as well as the ability to work effectively with patients, physicians, and other healthcare professionals.

Key Responsibilities
  • Serve as the primary point of contact for patients, responding to their inquiries and addressing their concerns in a timely and professional manner.
  • Coordinate clinical calls with physicians, ensuring seamless communication and efficient patient care.
  • Obtain prior authorizations for prescribed treatments, referrals, or procedures, and schedule procedures in the clinic or hospital as needed.
  • Coordinate patient care and follow-up from the hospital or clinic, ensuring continuity of care and excellent patient outcomes.
  • Manage the physician's schedule, including OR and clinic appointments, to optimize efficiency and productivity.
  • Provide exceptional customer service, responding to telephone calls, returning messages, and scheduling follow-up tests and referrals for patients.
  • Develop and maintain strong relationships with physicians, patients, and other healthcare professionals to ensure effective collaboration and communication.
Requirements
  • High school diploma or equivalent required; medical terminology experience preferred.
  • One year of experience in a related healthcare field required; three years preferred.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficiency in Microsoft Office Word and Excel, as well as keyboarding skills and ability to operate general office equipment.
  • Bilingual in Spanish preferred.

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