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Client Care Liaison

2 months ago

Charlotte, North Carolina, United States Angels of Care Pediatric Home Health Full time
About the Role

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Angels of Care Pediatric Home Health. As a key member of our client care team, you will be responsible for providing exceptional support to our medically fragile clients and their families.

Key Responsibilities
  • Act as the primary point of contact for client families, responding to inquiries and concerns in a timely and professional manner.
  • Collaborate with clinical staff to ensure seamless care coordination and communication.
  • Develop and maintain positive relationships with nurses and families, fostering a culture of trust and respect.
  • Assist with scheduling and coordination of client care services, ensuring efficient and effective delivery of care.
  • Provide exceptional customer service, responding to client needs and concerns in a prompt and professional manner.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 1 year of experience in a client-facing role, preferably in a healthcare or social services setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, families, and healthcare professionals.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive hourly rate of $19-$20.50 per hour.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, including vacation and sick leave.