QA Transformation Lead

1 day ago


Waukegan, Illinois, United States Cognizant Full time
Cognizant Technology Solutions is seeking a highly skilled QA Transformation Lead

As a QA Transformation Lead, you will be responsible for driving QA strategy, process, and transformation initiatives for the Patient Services program. You will lead test strategy, oversee execution, and completion to meet quality expectations, ensuring end-to-end and regression testing of TIBCO Web Services and Web/Mobile applications.

Key Responsibilities:
  • Responsible for data integration across Immunology systems, including in-house and vendor applications.
  • Lead test strategy, oversee execution, and completion to meet quality expectations.
  • Oversee and lead projects, including managing all testing activities, planning, conducting tests, and resolving bugs.
  • Develop and maintain comprehensive test plans and test suites.
  • Document test results and track failures in defect management tools like JIRA.
  • Establish QA COE and streamline test strategy and lead test automation efforts.
  • Define framework for consistent QA execution and measurement.
  • Standardize test process and drive test automation across all systems.
  • Define, manage, and implement QA processes and record QA metrics, the scope of testing, and implement a testing process.
  • Review, evaluate, and sign off work products for accuracy and applicability and ensure testing process/scope meet the customers' needs.
  • Provide support for the onsite and offshore QA/Dev teams.
  • Coordinate with onsite, offshore, and third-party vendors for data creation and integration.
  • Perform test lead and val lead activities using the test management tool - HP ALM.
  • Apply user-learned feedback in testing for providing thoughtful improvements.
  • Improve quality of release by optimizing testing methodology applied.
  • Provide sanity testing support during production release to ensure successful results.
Required Skills/Qualifications:
  • 16+ years of overall experience in the Life Sciences industry with experience in patient drug journey, HIPAA concepts, handling PHI and PII data, and data security.
  • Strong experience in managing E2E testing along with strategy and QA transformation.
  • Hands-on experience in validation, compliance with regulatory requirements, and industry best practices.
  • Strong supervisory and leadership skills and be proficient with Microsoft Office Suite.
  • Hands-on experience with data integration across commercial systems, including in-house and vendor applications.
  • Hands-on experience handling production ServiceNow tickets, including functional issues, business requests/questions, data issues, data manipulation, user setup, and other ad-hoc requests.
  • Experience creating and executing SQL/SOQL queries to extract and manipulate data for analysis purposes in MySQL, SnowFlake, and Salesforce.
  • Expert troubleshooting skills across systems to identify defects and assign them to the right system.
  • Excellent verbal and written communication skills, interpersonal and customer service skills, organizational skills, attention to detail, time management skills, and analytical and problem-solving skills.
  • Data analysis experience using Salesforce, SOAPUI, Postman, SnowFlake, and MySQL.
  • Experience with test data creation and test automation.
Preferred Skills/Qualification:
  • Knowledge on SFDC and SFMC.
  • PMP Certification.


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