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Store Support Specialist

2 months ago

Boston, Massachusetts, United States Blu Dot Full time

About Blu Dot

Blu Dot is an award-winning designer and maker of modern home furnishings. We are a dynamic and values-driven company that inspires a more creative way of living through good design that's good to everyone.

Our Core Values

1. Good Design is Good

We believe that good design should be reflected in everything we do. We strive to create products that are not only aesthetically pleasing but also functional and sustainable.

2. Keep it Simple

We believe in simplicity and elegance in all aspects of our business. We strive to eliminate unnecessary complexity and focus on what truly matters.

3. Everyone is Invited to Our Party

We believe in treating every individual with respect and dignity. We strive to create an inclusive and welcoming environment for all our customers, employees, and partners.

4. Our Glass is Half Full

We believe in focusing on the positive and finding solutions to problems. We strive to maintain a optimistic and can-do attitude in all our endeavors.

5. Be Humble

We believe in humility and a willingness to learn. We strive to stay grounded and recognize that we don't have all the answers.

6. Turn it Up to 11

We believe in striving for excellence and going above and beyond. We strive to deliver exceptional results and exceed expectations.

7. Stay Curious

We believe in staying curious and seeking knowledge. We strive to learn from our mistakes and continuously improve our processes and products.

About the Role

We are seeking a Store Support Specialist to join our team in Boston. As a Store Support Specialist, you will be responsible for creating a compelling shopping and purchasing experience for our customers through exceptional service, excellence in merchandise presentation, and cultivation of an all-inclusive, high-energy store environment.

Key Responsibilities

  • Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor
  • Use product information and design knowledge to demonstrate merchandise features and benefits
  • Suggest additional items based on an assessment of a customer's needs
  • Assist with the sales process and ensure a seamless transition as needed
  • Create quotes and place orders as needed
  • Assist in prospecting new customers to help grow brand awareness in the market
  • Execute and maintain visual merchandising standards of the store
  • Assist in seasonal floor changes including light furniture assembly and some lifting
  • Utilize store supply of sales & marketing materials and distribute effectively to customers
  • Maintain an accurate customer email database for communicating sales, events, and promotions
  • Assist with market-specific events
  • Assist the Store Manager in maintaining accurate inventory levels and performing reoccurring cycle counts

Requirements

We are looking for a strong and effective communicator with 1-2 years of retail or customer service experience. You should be a team player who is able to work in a fast-paced environment and provide exceptional customer service. You should also be able to lift up to 25 pounds and stand for long periods of time.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.