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Airport Operations Manager

4 weeks ago

Syracuse, New York, United States Hertz Full time
Job Summary

The Airport Operations Manager is responsible for directing the process and activities of frontline employees, including customer service representatives, to ensure maximum performance through superior operational leadership and strong communication. The ideal candidate will have a strong background in customer service, operations, and leadership, with the ability to motivate and direct teams to achieve business results.

Key Responsibilities
  • Direct daily operations, fleet availability, and revenue generation for assigned functions
  • Lead and support processes to meet and exceed customer expectations, ensuring alignment of the sales force with sales methods and processes
  • Resolve customer issues, ensuring a positive customer experience
  • Proactively drive the sales process to create a dynamic, customer-focused zone commercial organization focused on selling value-added solutions
  • Champion productivity improvements through employee involvement and accountability, ensuring employees follow the Standards of Work
  • Engage in effective communication plans to build employee engagement and achieve business results
  • Conduct timely and constructive performance evaluations, as applicable
  • Manage airport and assigned locations/geographic areas when the General Manager is not present
  • Participate in the recruiting process, as required
  • Provide management with various updates and indicators as requested
Requirements
  • High School Diploma required; Bachelor's Degree preferred
  • 1-3 Years prior experience in customer service or operations, according to specific job duties
  • Experience in car rental, hospitality, or tourism a plus
  • Results orientation, ability to direct and motivate teams, and ability to work effectively with Senior leaders
  • Knowledge of customer service resolution practices, excellent communication techniques, people management and leadership capability, sales management/coaching ability, and operations management
  • Skills in highly organized, problem-solving, working knowledge of Microsoft Office suite, time management, customer service aptitude, and excellent oral and written communication skills
About Hertz

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.