Generator Service Lead Technician
2 weeks ago
Job Title: Lead Generator Technician
Company: HM Cragg
Position Overview:
The Lead Generator Technician is integral to the operations of the Generator Service Department. This role requires you to be a knowledgeable expert under the guidance of the Regional Service Manager. You will provide leadership and support to all HM Cragg Service Technicians, ensuring their daily tasks are executed efficiently while offering training and mentorship.
Reporting Structure: The Lead Generator Technician will report directly to the Regional Service Manager.
Key Responsibilities:
Generator Maintenance:
- Execute repairs and preventative maintenance on power generation equipment.
- Perform on-site diagnostics and troubleshooting of intricate mechanical and electrical systems.
- Keep abreast of new technologies within the industry.
- Progress through the Generac technician certification program and fulfill ongoing education and training requirements.
- Undertake additional assigned responsibilities as necessary.
Client Relations:
- Deliver comprehensive evaluations of client needs and recommend suitable repairs while ensuring high levels of customer satisfaction.
- Establish and nurture positive relationships with clients.
Technical Assistance:
- Provide immediate technical support to field technicians via calls, emails, and site visits.
- Participate in advanced troubleshooting and repair activities.
Safety Leadership:
- Foster a culture of safety among office and field personnel, ensuring adherence to safety regulations and protocols.
- Maintain compliance with safety standards.
- Stay informed about company-sponsored safety training and HAZ MAT and DOT regulations.
Process Enhancement:
- Remain knowledgeable about industry trends and innovations.
- Recommend modifications to company policies and procedures as necessary.
- Support initiatives aimed at process improvement and the creation of new procedures to enhance workflows, customer satisfaction, and quality assurance.
Qualifications:
Skills and Knowledge:
- Extensive expertise in electrical and mechanical components related to power generation systems.
- Thorough understanding of electrical systems ranging from 5 VDC to 480 VAC.
- Comprehensive knowledge of prime movers, including engines from 990CC to 65L.
- Skilled in utilizing a variety of tools, from wrenches to multimeters.
- Advanced troubleshooting capabilities and proficiency in operating basic shop equipment.
- Ability to read and interpret wiring diagrams and schematics.
- Computer skills, particularly with Microsoft 360 and various OEM proprietary software.
Personal Attributes:
- Strong interpersonal skills, maintaining confidentiality, and effective communication.
- Team-oriented, balancing individual and team objectives, and open to feedback.
- Effective verbal and written communication skills, capable of preparing maintenance reports and responding to inquiries.
- Professional client service, managing client needs efficiently and respectfully.
- Leadership qualities, fostering growth and innovation within the team.
- Detail-oriented with strong problem-solving abilities, reliable, and capable of working independently or collaboratively.
- Willingness to work flexible hours, travel, and participate in on-call schedules.
Requirements:
- High school diploma or equivalent.
- At least 3 years of experience in power generation.
- A minimum of 2 years of technical troubleshooting experience.
- Generac Master Certified Technician certification or the ability to obtain it.
- EGSA Journeyman Certification or the ability to acquire it.
- Valid driver's license with a satisfactory driving record.
- Capability to lift up to 100 pounds and perform physical tasks as required.
- Availability for travel up to 50% based on project needs.
- Flexibility in work hours to meet stakeholder requirements.
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Omaha, Nebraska, United States HM Cragg Full timeJob Title: Lead Generator TechnicianCompany: HM CraggPosition Overview:The Lead Generator Technician is integral to the operations of the Generator Service Department. This role requires expertise in the field, working closely under the guidance of the Regional Service Manager. The technician will provide direction and support to all HM Cragg Service...
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