Customer Service Ambassador

3 weeks ago


Boston, Massachusetts, United States Beacon Hill Hotel Full time

We are seeking a Customer Service Ambassador to join our team at the Beacon Hill Hotel. As a Server, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Responsibilities

In this role, you will be responsible for:

  • Greeting guests warmly upon arrival and presenting menus, specials, and promotions
  • Assisting guests with menu selections and answering questions about ingredients, preparation methods, and dietary restrictions
  • Taking food and beverage orders accurately and entering them into the POS system
  • Serving food and beverages efficiently and accurately, ensuring proper portioning, presentation, and temperature of items
  • Collaborating with kitchen and bar staff to coordinate the timing of food and beverage service

You will also be responsible for anticipating guests' needs throughout their meal and providing proactive assistance and refills, as well as maintaining a clean and organized workspace and adhering to health and safety standards.

Estimate Salary Range

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and location. Our company offers a comprehensive benefits package, including health coverage, 401K plan, paid time off, and opportunities for professional growth and development.



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