Internal Customer Experience Manager

4 days ago


Parsippany, New Jersey, United States The Pella Corporation Full time

About Us

The Pella Corporation is a leading manufacturer of windows and doors, dedicated to providing exceptional customer experiences.

Job Overview

This position is responsible for providing quality customer service to internal and external customers daily via various communication channels, including phone, email, web service request, fax, or in-person communication.

Key Accountabilities

  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to improve customer satisfaction
  • Communicate customer feedback to management for process improvements

Requirements

  • Certificate in Business Administration or related field
  • 0-2 years of customer service experience
  • Excellent communication and teamwork skills

Our Benefits

  • Competitive salary: $40,000 - $60,000 per year
  • Flexible work arrangements
  • Employee recognition program

About Our Culture

We value our employees and strive to create a supportive and inclusive work environment that fosters growth and development.

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