Internal Customer Experience Manager
4 days ago
About Us
The Pella Corporation is a leading manufacturer of windows and doors, dedicated to providing exceptional customer experiences.
Job Overview
This position is responsible for providing quality customer service to internal and external customers daily via various communication channels, including phone, email, web service request, fax, or in-person communication.
Key Accountabilities
- Manage customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to improve customer satisfaction
- Communicate customer feedback to management for process improvements
Requirements
- Certificate in Business Administration or related field
- 0-2 years of customer service experience
- Excellent communication and teamwork skills
Our Benefits
- Competitive salary: $40,000 - $60,000 per year
- Flexible work arrangements
- Employee recognition program
About Our Culture
We value our employees and strive to create a supportive and inclusive work environment that fosters growth and development.
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