Sales and Customer Experience Associate

6 days ago


Parsippany, New Jersey, United States Massage Envy Full time
Job Description
As a Sales and Customer Service Associate, you will play a key role in providing exceptional customer experiences and promoting the benefits of our wellness programs. You will be responsible for greeting clients, scheduling services, and addressing any questions or concerns they may have. Additionally, you will work to grow and retain a client base through in-person and phone/email outreach.

About the Role
This is an exciting opportunity to join a dynamic team that is passionate about delivering exceptional customer service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities
- Provide exceptional customer service and ensure clients feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach

Requirements
- High school diploma or equivalent required, previous retail or sales experience preferred
- Critical thinking skills with excellent math and computer skills, and the ability to multitask
- Great people skills and ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services

Benefits
- Matching 401(k)
- Paid time off
- Employee Assistance Program
- Flexible schedule for a better work/life balance
- In-depth product and service training
- Free monthly massage, skincare, or stretch service
- Discount off all products and services

Salary Information
The estimated salary for this position is $16-$18 per hour.

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