Guest Services Ambassador

6 days ago


Poughkeepsie, New York, United States Vassar Brothers Medical Center Full time

**Job Title:** Guest Services Representative

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**Company Overview:** At Vassar Brothers Medical Center, we are committed to delivering exceptional patient care and experiences. As a Guest Services Representative, you will play a critical role in ensuring that our patients, residents, and their families receive the highest level of service and support.

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**Salary Range:** $17.00 - $21.00 Hourly (based on experience)

">**Job Description:**">

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. In this role, you will be responsible for:

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  • Greeting all guests entering the lobby with a sincere smile and exhibiting proper guest relations skills
  • Assisting guests in looking up resident location information while maintaining confidentiality
  • Providing general assistance, escorting guests to their destinations, and monitoring front door entrance to ensure resident safety
  • Maintaining a safe and attractive environment within the facility and immediate property
  • Notifying security of any suspicious person or behavior, accident, or circumstance that may cause damage or injury
  • Providing direction or assistance to those in the lobby to ensure their safety and the safety of others
  • Working closely with staff to comfort families in an effort to stabilize highly emotional situations
  • Handling complaints real-time within the department and channeling issues to appropriate staff
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**Requirements:** High School Diploma or equivalent required. Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

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**Benefits:** Competitive salary range ($17.00 - $21.00 Hourly), comprehensive benefits package, and opportunities for professional growth and development.

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**Contact Information:** To apply, please submit your application through our website. We look forward to welcoming you to our team



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