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Head of Store Operations Support

2 months ago

Dayton, Ohio, United States Big Lots Stores Full time

Position Overview: As a vital member of our team, you will benefit from exclusive savings, including a 20% discount on nearly all in-store items and a 30% discount on both indoor and outdoor furnishings. Additional perks encompass a same-day pay option for hourly employees, as well as discounts on various services and products.

Key Responsibilities: In this role, you will undertake essential store operational tasks, which include:

  • Providing exceptional customer service and assistance to ensure a positive shopping experience.
  • Efficiently managing point-of-sale systems to ensure accurate transactions.
  • Encouraging participation in customer loyalty programs, including sign-ups and reward processing.
  • Contributing to the freight flow process, which involves unloading trucks, stocking shelves, and maintaining merchandise presentation.
  • Assisting in the operations of the furniture department, including carry-outs and display assembly.
  • Upholding the store's interior and exterior appearance to meet company standards, including light maintenance and cleaning duties.
  • Performing daily maintenance tasks at the front end, such as ensuring cleanliness at check stands and replenishing merchandise.
  • Executing additional tasks as assigned by store leadership, including cart retrieval and safety-related responsibilities.
  • Taking on the role of Manager on Duty as needed, providing leadership and guidance to floor associates, and ensuring adherence to merchandising and customer service standards.

Qualifications:

  • Must be at least 18 years old.
  • Previous experience in retail leadership is preferred.
  • Strong decision-making, problem-solving, and interpersonal skills are essential.
  • Ability to lift and move a minimum of 50 pounds, as well as perform physical tasks such as unloading freight and moving products.
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.
  • Basic proficiency in English, mathematics, and computer skills is required.

We are committed to considering all qualified applicants for employment, including those with criminal histories, in accordance with applicable state and local laws.

The hourly wage will meet or exceed the minimum wage requirements for the job location.