Customer Service Representative

1 month ago


St Louis, Missouri, United States ServiceSource Full time
About the Role

ServiceSource is seeking a highly skilled and customer-focused Customer Service Representative - Facilities Support to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients, while also maintaining the highest level of integrity and professionalism.

Key Responsibilities
  • Facilities Service Desk Functions: Receive and process work requests in accordance with contract standards, enter information into IWMS, and coordinate with internal teams and customers.
  • Effective Communication: Provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner.
  • Problem-Solving: Identify and define problems and provide solutions, while also maintaining a high level of performance with limited supervision.
Requirements
  • High School Diploma or Equivalent: Required.
  • Two Years of Direct Experience: Required, with customer service and/or data entry experience.
  • Top Secret/SCI Government Security Clearance: Required.
About ServiceSource

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. We strive to foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive.



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