Bilingual Support Specialist
5 days ago
Vanguard Group Staffing is seeking a Bilingual Support Specialist to join our team on a long-term temporary basis with potential for temp-to-direct hire. This role will be focused on providing exceptional customer service, answering busy telephone lines, routing calls, taking detailed messages, and scheduling appointments.
The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in Spanish and English. You will also assist clients with checking in for their appointments, explaining intake paperwork, and completing intake forms. Additionally, you will be responsible for notifying attorneys when their clients arrive and assisting with other clerical tasks such as scanning, copying, and filing confidential documents.
About the Role:
- Provide bilingual support to clients via phone and in-person
- Answer and route calls efficiently
- Take detailed messages and schedule appointments
- Assist clients with checking in and explaining intake paperwork
- Complete intake forms and collect additional documents
- Notify attorneys of client arrivals
Requirements:
- Fluency in Spanish and English
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
Salary: $45,000 - $60,000 per year, depending on experience
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