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Customer Service Representative

2 months ago

Kaneohe Hawaii, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service and promoting the value of our wellness programs.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of our wellness programs and services to clients
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
  • Work collaboratively with the team to achieve sales and customer satisfaction goals
Requirements
  • High school diploma or equivalent required
  • Previous sales experience preferred
  • Critical thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
What We Offer
  • Competitive hourly rate ($14-$20/hour)
  • Commission-based sales opportunities
  • Consistent schedule
  • Advancement opportunities
  • Training and development programs
  • Medical benefits and 401(k) program
  • Paid vacation and mental health days
  • Discount on services and products