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Student and Instructor Support Specialist

2 months ago

Kennesaw, Georgia, United States InsideHigherEd Full time
Job Title:

Student and Instructor Support Specialist

Location:

Kennesaw, Georgia

Job Summary:

This role is responsible for managing student financial processes, student financial aid, instructor payroll, and training. The ideal candidate will ensure compliance with institutional policies and regulations, support service members with Veteran's Affairs (VA) education benefits, and coordinate with various stakeholders to enhance student and instructor satisfaction.

Responsibilities:
  • Develop and administer policies and procedures supporting governing rules and regulations.
  • Manage and approve financial transactions, including invoicing, deposits, refunds, and credit card chargebacks.
  • Administer student financial aid from various sources, including WIOA, Military Benefits, student loans, payment plans, discounts, and scholarships.
  • Support service members with VA education benefits by verifying, certifying schools, and tracking payments.
  • Collaborate with various external stakeholders to ensure effective student support and payment management.
  • Oversee payroll processes for assigned instructors.
  • Manage the training process and records management for minors.
  • Provide support during Open House and Career Events, assisting with administrative tasks.
  • Create, analyze, and provide reports for department leaders per established time frames or as needed.
  • Review the Eligible Provider List (EPL) quarterly to ensure program information is current and updated as needed.
  • Ensure proper maintenance of financial records, training documents, certifications, licensing, enrollment, etc.
Requirements:
  • Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of relevant education and/or experience.
  • Two (2) years of related experience working in enrollment management, student support, or instructor training in a higher education setting.
Preferred Qualifications:
  • Advanced degree from an accredited institution of higher education in a related field.
  • Experience with student enrollment systems, such as Lumens or Banner.
  • Experience with learning management systems (LMS) such as Moodle.
Knowledge, Skills, & Abilities:
  • Able to work in partnership with staff, faculty, administrators, and industry leaders.
  • Able to handle multiple tasks or projects at one time meeting assigned deadlines.
  • Familiarity with TouchNet Financials or similar financial services software.
  • Experience assisting with A/R reporting, payment plan reporting, financial aid reporting, budgeting, and other financial reports.
  • Knowledge of financial processes and guidelines.
  • Financial process knowledge with the ability to deliver results.
  • Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
  • Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite).
  • Strong attention to detail and follow-up skills.
  • Strong customer service skills and phone and e-mail etiquette.
USG Core Values:

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity:

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work, and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.