Technical Lead for Customer Experience
3 weeks ago
About This Opportunity
This exciting role offers the chance to drive digital transformation and improve customer experiences through innovative Omnichannel solutions. Our ideal candidate will have a proven track record in IT project management, vendor/partner management, and solution support, with a strong understanding of pharmaceutical industry regulations.
Your Key Responsibilities
- Manage the evaluation and selection of Omnichannel partners to drive cost savings and efficiencies.
- Design and implement best-in-class technical and operational support frameworks, leveraging internal resources and third-party vendors.
- Support and lead the software delivery lifecycle (SDLC) for the Omnichannel system, ensuring seamless execution.
Requirements
- 7+ years' experience in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems.
- 4+ years of experience in the Pharmaceutical industry, with a strong understanding of HIPAA requirements and associated system impacts.
- Ability to handle multiple projects simultaneously, meet deadlines, and possess strong problem-solving skills.
What We Offer
A competitive salary of $130,000 - $160,000 per annum, commensurate with experience, plus benefits and opportunities for growth and professional development.
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