Technical Lead for Customer Experience

3 weeks ago


Smyrna, Georgia, United States Advanced Recruiting Partners Full time

About This Opportunity

This exciting role offers the chance to drive digital transformation and improve customer experiences through innovative Omnichannel solutions. Our ideal candidate will have a proven track record in IT project management, vendor/partner management, and solution support, with a strong understanding of pharmaceutical industry regulations.


Your Key Responsibilities

  • Manage the evaluation and selection of Omnichannel partners to drive cost savings and efficiencies.
  • Design and implement best-in-class technical and operational support frameworks, leveraging internal resources and third-party vendors.
  • Support and lead the software delivery lifecycle (SDLC) for the Omnichannel system, ensuring seamless execution.


Requirements

  • 7+ years' experience in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems.
  • 4+ years of experience in the Pharmaceutical industry, with a strong understanding of HIPAA requirements and associated system impacts.
  • Ability to handle multiple projects simultaneously, meet deadlines, and possess strong problem-solving skills.


What We Offer

A competitive salary of $130,000 - $160,000 per annum, commensurate with experience, plus benefits and opportunities for growth and professional development.

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