Technical Assistance Expert

1 week ago


Smyrna, Georgia, United States The Reserves Network Full time
About the Role

We are seeking an experienced Help Desk Technician to join our team at The Reserves Network. This is a highly visible position that requires excellent customer service, teamwork ethics, and technical skills.

Main Responsibilities
  1. Provide prompt and effective assistance to colleagues via phone, email, or in-person.
  2. Assess and troubleshoot technical issues, escalating complex problems to higher levels of support when necessary.
  3. Maintain accurate records of all interactions within our IT Services Management System.
  4. Collaborate with external vendors to resolve hardware and software issues.
  5. Develop and maintain a thorough understanding of our company's IT systems, including Lenovo equipment, WAN outages, and Microsoft Windows 10/11.
  6. Ensure seamless integration of new technologies and processes into our existing infrastructure.


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