Sales and Marketing Services Manager
3 weeks ago
This role oversees a team of Contract Processors, Latitudes Consultants, and Sales Support Associates, ensuring seamless guest and owner experiences. The Manager acts as a liaison between ancillary sales support teams, resolving challenges and providing daily anti-rescission efforts.
Key Responsibilities:
- Evaluate Quality Assurance performances weekly to identify opportunities to reduce sale rescissions.
- Collaborate with sales management and sales support team members to resolve customer service issues.
- Oversee the implementation of training materials and techniques, responsible for training new QAOs and improving existing personnel.
- Assist the Sales Training department in evaluating and coaching Sales Consultants for continuous improvement.
- Support with overflow in Sales Support, Sales Contract, and Quality Assurance.
Requirements:
- Previous Management Experience
- Sales Experience
- Timeshare Sales or Admin Experience
- Nevada Notary Public
- Excellent customer service skills
- Strong oral and written communication skills
Benefits:
- Weekly Pay & Lucrative Compensation Plans
- Rewards & Recognition Programs
- Annual Bonus Opportunities for Select Roles
- Comprehensive Medical, Dental, and Vision
- 401K Match
- Team Member Travel Perks and Discounts
- Tuition Assistance
- Referral Compensation Program
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