Senior On-Site Service Specialist
1 month ago
We are seeking a highly skilled and detail-oriented Senior On-Site Service Specialist to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our copier and mailroom services, and maintaining a high level of professionalism in all interactions.
Key Responsibilities- Provide on-site support for customers, ensuring their copier and mailroom needs are met in a timely and efficient manner.
- Perform routine maintenance and repairs on copier equipment, including troubleshooting and resolving technical issues.
- Manage and maintain accurate records of customer interactions, including service requests and completed tasks.
- Collaborate with other team members to ensure seamless communication and coordination of services.
- Develop and maintain strong relationships with customers, providing exceptional customer service and ensuring their satisfaction with our services.
- Stay up-to-date with industry developments and best practices, applying this knowledge to improve our services and processes.
- High school diploma or equivalent required; related experience or certifications a plus.
- Excellent communication and customer service skills, with the ability to work effectively with diverse groups.
- Strong technical skills, including proficiency in MS Office Suite and ability to learn new software and systems quickly.
- Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
- Flexibility to work a variety of shifts, including evenings and weekends, as needed.
Ricoh Americas Corporation offers a competitive compensation package, including medical, dental, and vision insurance, as well as a 401(k) plan and tuition assistance program. We also offer a dynamic and supportive work environment, with opportunities for professional growth and development.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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