Senior On-Site Service Specialist

1 month ago


Phoenix, Arizona, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior On-Site Service Specialist to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our copier and mailroom services, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Provide on-site support for customers, ensuring their copier and mailroom needs are met in a timely and efficient manner.
  • Perform routine maintenance and repairs on copier equipment, including troubleshooting and resolving technical issues.
  • Manage and maintain accurate records of customer interactions, including service requests and completed tasks.
  • Collaborate with other team members to ensure seamless communication and coordination of services.
  • Develop and maintain strong relationships with customers, providing exceptional customer service and ensuring their satisfaction with our services.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to improve our services and processes.
Requirements
  • High school diploma or equivalent required; related experience or certifications a plus.
  • Excellent communication and customer service skills, with the ability to work effectively with diverse groups.
  • Strong technical skills, including proficiency in MS Office Suite and ability to learn new software and systems quickly.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
  • Flexibility to work a variety of shifts, including evenings and weekends, as needed.
What We Offer

Ricoh Americas Corporation offers a competitive compensation package, including medical, dental, and vision insurance, as well as a 401(k) plan and tuition assistance program. We also offer a dynamic and supportive work environment, with opportunities for professional growth and development.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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