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Parts Operations Manager

2 months ago

Bristol, Tennessee, United States Friendship Automotive Full time

About the Role:

We are seeking a highly skilled and experienced Parts Operations Manager to join our team at Friendship Automotive. As a key member of our organization, you will be responsible for managing and maintaining a balanced inventory, tracking and reporting expenses, and ensuring accurate pricing of parts and accessories.

Key Responsibilities:

  • Inventory Management: Manage and maintain a balanced inventory of parts and accessories to meet customer demand and minimize stockouts.
  • Expense Tracking: Track and report expenses related to parts and accessories, ensuring accurate and timely reporting.
  • Pricing and Ordering: Accurately price parts and accessories, and work with the Service Department to fulfill purchase and repair orders.
  • Warranty and Return Procedures: Maintain knowledge of manufacturer warranty, policy, and return procedures to ensure seamless customer service.
  • Customer Service: Handle and resolve customer complaints quickly and professionally, demonstrating a positive attitude consistent with our company culture.
  • Safety and Compliance: Enforce safety requirements and comply with federal, state, and local regulations for the department.

Requirements:

  • Education: High school diploma or equivalent.
  • Customer Service: Strong focus on providing excellent customer service.
  • Process Management: Ability to work well in a process-driven environment.
  • Attention to Detail: Detail-oriented and organized.
  • Communication: Excellent communication skills.
  • Professionalism: Professional, well-groomed personal appearance.
  • Availability: Available to work flexible hours in a fast-paced environment.
  • Driver's License: Valid driver's license and clean driving record.

Benefits:

  • Compensation: Compensation for this position is driven by incentives and commission, including guaranteed monthly income.
  • Benefits Package: A competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.