Lead Instrument Specialist

6 days ago


Lubbock, Texas, United States Guitar Center Full time

About Guitar Center:

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Guitar Center is a premier destination for musicians and music enthusiasts, dedicated to fostering creativity and passion through music. Our mission is to empower individuals to express themselves through the world of music.

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Job Overview:

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We are seeking a skilled Lead Instrument Specialist to join our team. As a key member of our store staff, you will provide top-notch maintenance and repair services for customer-owned instruments, ensuring exceptional customer satisfaction.

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Responsibilities:

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  • Interact with customers, providing a positive experience and resolving any issues that may arise">
  • Service customer-owned instruments with precision and care, adhering to high standards of craftsmanship">
  • Maintain store-owned gear, as requested, to ensure seamless operations">
  • Complete warranty repair work efficiently and effectively">
  • Perform additional duties as assigned by management">
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Requirements:

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To be successful in this role, you must possess:

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  • A skilled understanding of repairing guitars and other musical instruments">
  • A strong foundation in product knowledge, particularly Guitar Center products">
  • Excellent customer service skills, with the ability to connect with customers on a meaningful level">
  • Strong initiative, with the ability to identify opportunities and issues, and take positive action to capitalize or resolve them">
  • Effective training and communication skills, enabling you to train learners and communicate information and techniques seamlessly">
  • A willingness to work through Guitar Center's certification program to gain a solid understanding of products and sales techniques">
  • Strong problem-solving skills, with the ability to think critically and make sound judgments">
  • Attention to detail, ensuring accurate and precise workmanship">
  • A commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices">
  • A valid estimate salary range: $50,000 - $70,000 per year, depending on location and experience">

Benefits:

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Guitar Center offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, mental health support, paid time off, employee discount program, and tuition reimbursement options.

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Why Work at Guitar Center?

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At Guitar Center, we pride ourselves on creating inclusive environments that put our customers first, while fostering a supportive work culture that encourages creativity and personal growth. We offer robust benefits, perks, and opportunities for advancement, making us an ideal place to grow your career and pursue your passions.

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EEO Statement:

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Guitar Center is an Equal Opportunity Employer, committed to fair and equal employment opportunity for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.



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