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Catering Sales Team Member

2 months ago


Agoura Hills, California, United States Stonefire Grill Management Full time
Catering Sales Team Member Job Description

At Stonefire Grill Management, we are seeking a highly skilled and motivated Catering Sales Team Member to join our team. As a key member of our Catering Services team, you will be responsible for providing exceptional customer service and sales support to our guests.

Key Responsibilities:

  • Manage inbound calls from guests and provide expert catering sales and service support to ensure superior event experiences.
  • Develop and maintain strong relationships with guests, catering sales, marketing operations, and restaurant management teams.
  • Support the Catering Services Office Manager in leading the Catering Services Office team through proper training systems and adherence to company standards.
  • Work closely with the Caterease database to ensure accurate and timely information.
  • Ensure seamless event handoffs from the Catering Office to Restaurant Operations Teams.
  • Maintain a guest and team-first focus daily, demonstrating respect and loyalty to the entire team.
  • Drive catering sales generation through outbound sales calls, follow-ups, and quotes received.
  • Collect feedback from guests to ensure their catering needs were exceeded and will be choosing Stonefire for their next event.
  • Perform all administrative duties, including returning voicemails, answering emails, and requesting event insurance accurately and in a timely manner.

Requirements:

  • 1+ years of guest service experience, preferably in catering or food service.
  • 1+ years of high-level phone experience, including assisting guests.
  • Catering and food service experience highly preferred.
  • Strong organizational and exceptional communication skills.
  • High-level computer skills, including Microsoft programs.
  • Ability to work independently or as a team member, maintaining focus and productivity.
  • Availability to work weekends and holidays as needed.

Compensation: 18-19 Hourly Wage