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Catering Sales Team Member
2 months ago
At Stonefire Grill Management, we are seeking a highly skilled and motivated Catering Sales Team Member to join our team. As a key member of our Catering Services team, you will be responsible for providing exceptional customer service and sales support to our guests.
Key Responsibilities:
- Manage inbound calls from guests and provide expert catering sales and service support to ensure superior event experiences.
- Develop and maintain strong relationships with guests, catering sales, marketing operations, and restaurant management teams.
- Support the Catering Services Office Manager in leading the Catering Services Office team through proper training systems and adherence to company standards.
- Work closely with the Caterease database to ensure accurate and timely information.
- Ensure seamless event handoffs from the Catering Office to Restaurant Operations Teams.
- Maintain a guest and team-first focus daily, demonstrating respect and loyalty to the entire team.
- Drive catering sales generation through outbound sales calls, follow-ups, and quotes received.
- Collect feedback from guests to ensure their catering needs were exceeded and will be choosing Stonefire for their next event.
- Perform all administrative duties, including returning voicemails, answering emails, and requesting event insurance accurately and in a timely manner.
Requirements:
- 1+ years of guest service experience, preferably in catering or food service.
- 1+ years of high-level phone experience, including assisting guests.
- Catering and food service experience highly preferred.
- Strong organizational and exceptional communication skills.
- High-level computer skills, including Microsoft programs.
- Ability to work independently or as a team member, maintaining focus and productivity.
- Availability to work weekends and holidays as needed.
Compensation: 18-19 Hourly Wage