Clinical Practice Performance Coordinator

2 weeks ago


Rowland Heights, California, United States Optum Full time
Optum Clinical Practice Performance Coordinator

At Optum, we're dedicated to helping people live healthier lives and making the health system work better for everyone. As a Clinical Practice Performance Coordinator, you'll play a critical role in advancing high-volume office workflow and programmatic coordination in collaboration with our Primary Relationship Managers (PRMs).

Key Responsibilities:

  • Advance high-volume office workflow and programmatic coordination in collaboration with PRMs
  • Complete in-office assessments and advise on the development of supportive action plans
  • Maintain the office action plan in partnership with other accountable teammates and stakeholders
  • Host regular meetings and engagement cadences with office staff in collaboration with IPA staff
  • Provide training, system support, and education to office staff
  • Coordinate with accountable teams for at-the-elbow training and system support
  • Liaise with system challenges and escalate to Optum resources
  • Coordinate education sessions with medical directors
  • Support quality and risk documentation through chart dives
  • Enter supplemental data on behalf of the office
  • Determine quarterly event planning, coordination, and management for Saturday clinics and health fairs
  • Support incomplete, amend, and lookback workflows for high-volume offices

PRM Collaboration:

  • Support PRMs in questions on pursuit list generation and reinforce PRM messages in the IPA office

Requirements:

  • High School Diploma or equivalent work experience
  • 1+ years of healthcare experience
  • Reliable transportation
  • Ability to travel up to 50% of the time
  • Must be 18 years old or older
  • Ability to work full-time, Monday-Friday, between 8:00am-5:00pm, including occasional overtime

Preferred Qualifications:

  • Experience in Population Health Management, such as HEDIS/STARs, Quality, or Risk Adjustment programs
  • Experience with Windows Suite, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
  • Bilingual fluency in English and Spanish, Cantonese, Vietnamese, or Mandarin

Benefits:

As a Clinical Practice Performance Coordinator at Optum, you'll enjoy a comprehensive benefits package, including a competitive hourly rate of $38.08 per hour, paid training, and opportunities for professional growth and development.

At Optum, we're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression, marital status, genetic information, or any other characteristic protected by law.



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