Financial Advisor

1 week ago


Prescott Valley, Arizona, United States CommonSpirit Health Full time

Position Overview:

CommonSpirit Health is a leading healthcare organization formed through the collaboration of Catholic Health Initiatives (CHI) and Dignity Health. With an extensive network of over 700 care facilities across the United States, including clinics, hospitals, and virtual care services, we are dedicated to serving nearly one in four residents. In a time when compassion is essential, we are committed to nurturing our communities, advocating for the vulnerable, and innovating healing practices both within our facilities and in the broader community.

Key Responsibilities:

  • Engage with patients to assess their financial circumstances and determine eligibility for insurance enrollment and financial assistance programs.
  • Address inquiries related to patient accounts through both telephone and written communication, ensuring timely and professional responses.
  • Accurately collect payment amounts and process transactions, ensuring all financial records are reconciled and deposited promptly.
  • Review financial assistance program guidelines and assist patients in completing applications, gathering necessary documentation, and evaluating financial information for eligibility.
  • Oversee the collection of self-pay accounts, adhering to established procedures for follow-up communications.
  • Conduct thorough reviews of past due accounts, ensuring accuracy and completeness of information.
  • Generate and follow up on billing claims with insurance providers, ensuring timely processing and payment.
  • Support patients in establishing payment plans in accordance with organizational policies.
  • Assist in the enrollment of eligible patients in state and federal insurance programs.
  • Participate in departmental meetings and contribute to performance improvement initiatives.
  • Provide assistance at the front desk as required and perform other related duties as assigned.

Qualifications:

  • High School diploma or GED equivalent.
  • Minimum of one year experience in hospital or clinic insurance billing or collections.
  • At least one year of customer service experience in a healthcare setting, preferably in a hospital business office.
  • Familiarity with charity, bad debt, and collection processes.
  • Certification as a Certified Application Counselor must be obtained within six months of employment.
  • Basic understanding of state Medicaid programs.
  • Strong interpersonal skills with the ability to communicate effectively, both verbally and in writing, while providing excellent customer service.
  • Exceptional organizational skills with the capacity to manage multiple tasks in a fast-paced environment.
  • Attention to detail is critical.
  • Basic computer skills and proficiency in Microsoft Windows and MS Office applications (Outlook, Word, Excel).
  • Experience with insurance billing software is preferred.

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