Customer Engagement Coordinator

3 days ago


San Diego, California, United States San Diego AMS Inc Full time
Job Description

As a Customer Engagement Coordinator at San Diego AMS Inc., you will play a vital role in expanding our customer base and delivering exceptional customer experiences. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of individuals and families in our local communities.

In this role, you will be responsible for communicating directly with customers, providing education and support to help them get the most out of their telecommunications services. You will also work closely with our sales team to identify opportunities for growth and upsell relevant products and services.

Responsibilities
  • Build and maintain relationships with customers to promote customer loyalty and retention
  • Provide expert knowledge of telecommunications services and the Federal Lifeline Program to customers
  • Enroll customers in the Federal Lifeline Program, ensuring accurate and timely documentation
  • Work collaboratively with the sales team to upsell customers on relevant products and services
  • Maintain detailed records of customer interactions and sales performance
  • Participate in team meetings to discuss progress, challenges, and goals

We offer a competitive salary of $50,000 - $65,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply.



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