Customer Experience Specialist

5 days ago


Dubuque, Iowa, United States Barrel House Full time
Job Description

We are seeking a Restaurant Team Member to join our team at Barrel House. As a key member of our Front Of House Service Staff, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.

This is an exciting opportunity to join a dynamic team and contribute to the success of our restaurant. If you have a passion for delivering outstanding customer experiences and possess strong communication skills, we encourage you to apply.

The ideal candidate will have a strong understanding of Point Of Sale (POS) systems and be able to accurately process payments and manage cash handling responsibilities. In addition, you should be able to multitask effectively, manage multiple tables and orders simultaneously, and maintain a clean and organized workspace.

Key Responsibilities
  • Deliver exceptional customer service and ensure that every guest has a memorable experience
  • Process food and beverage orders and manage cash handling responsibilities
  • Maintain a clean and organized workspace, adhering to health and safety standards
  • Work effectively in a fast-paced environment, managing multiple tables and orders simultaneously
Requirements
  • High school diploma or equivalent required; Bachelor's degree preferred
  • 1+ years of experience in a similar role, preferably in the restaurant industry
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Able to lift up to 50 pounds frequently
Compensation and Benefits
  • $22-$28 per hour based on experience
  • Comprehensive health insurance package
  • 401(k) retirement plan with employer match
  • Employee meal discount program


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