Customer Experience Representative

11 hours ago


Houston, Texas, United States Ken Quach - State Farm Agency Full time
Job Description
As a Customer Service Representative at Ken Quach - State Farm Agency, you will play a vital role in delivering exceptional customer experiences. You will be responsible for building relationships with customers, responding to their inquiries, and educating them about insurance options.

About the Role
This position offers a unique opportunity to grow your career in a dynamic and supportive environment. You will have access to ongoing training and development opportunities to help you succeed in this role.

Responsibilities
  • Build and maintain strong customer relationships
  • Respond to customer inquiries and resolve issues promptly
  • Educate customers about insurance options using a customer-focused, needs-based review process

Requirements
  • Excellent interpersonal and communication skills
  • Possess a Property & Casualty license (must be able to obtain)
  • Possess a Life and Health license (must be able to obtain within 90 days of hire date)
  • Be able to learn computer functions
  • Be detail-oriented and proactive in problem-solving

Benefits
  • Hourly plus commission/bonus compensation package
  • Paid time off (vacation and personal/sick days)
  • Opportunity for advancement within the agency

About the Location
This position requires the ability to commute to Houston, TX 77065 (Cypress area). We are an equal opportunity employer and welcome candidates from diverse backgrounds.

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