Customer Experience Ambassador

18 hours ago


Houston, Texas, United States AlphaGraphics Full time

As a Customer Service Representative at AlphaGraphics, you will play a pivotal role in establishing and maintaining positive relationships with our customers. Your primary responsibility will be to ensure their requirements and needs are met, providing exceptional service that exceeds expectations.

About Us

We are an established leader in the Printing, Design, and Shipping industries, committed to partnering with small businesses and consumers to provide high-quality solutions that make life easier. Our tight-knit team in Houston is actively seeking a motivated and dependable individual to join us full time.

Key Responsibilities
  • Serve as the primary internal representative of the organization, conveying expertise in products, services, and capabilities to customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Requirements
  • 1-2 years of experience in the Print Industry, with PrintSmith Experience being a bonus.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Compensation

We offer a competitive compensation package, including $16.72 per hour. At AlphaGraphics, we pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us and take advantage of opportunities for growth and development in a dynamic and supportive environment.



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